Refund policy

⚠️ Return Conditions

  • Items must be returned in their original condition and packaging, including any bonus pair of socks (if applicable).

  • 2-pack and 3-pack socks are non-returnable due to hygiene reasons.

🕓 LIMITED-TIME OFFER: FREE RETURNS ON ALL ORDERS

We stand behind everything we make — and we’ll do whatever it takes to keep you 110% happy.

You have 30 days from delivery to return any eligible item with original tags and packaging.

⚠️ Please note:

  • For hygiene reasons, socks and underwear (including boxers) are not eligible for return or exchange.

  • Final sale / clearance items are also non-returnable.

Once your return arrives and is inspected, we’ll process your refund or exchange within about 48 hours. Refunds typically appear on your card within 5–10 business days.

Need help or ready to start a return?
📧 Email us at sales@merino.tech — our team will take care of you.

🔁 Quick Return Recap

  • Returns accepted within 30 days of delivery.

  • Must include original packaging and be in unused condition.

  • Socks and underwear: non-returnable for hygiene reasons.

  • Refunds issued to the original payment method once the item is inspected.