FAQ

What are your hours?

You can contact us by email at any time: help@merino.tech - we typically respond within one business day.

Payment Methods

We accept Paypal, Visa, MasterCard, American Express, Discover.

How can I check the status of my order?

Our system automatically sends emails as your order proceeds through all the key steps in the process:

• Order Received
• Order Being Processed
• Order Shipped
• Order Delivered

Can I cancel my order?

It depends when you send in your request. If an order is already being processed, we may not be able to cancel it. If it has shipped, then we certainly won’t be able to cancel it.  Please contact us and we will do our best.

What is your return policy?

Please check out our return policy for more details.